Dealing with Spam

Unsolicited, annoying or even dangerous email is unfortunately a reality of using any email service. Fortunately there are a few features we provide as part of our ClubView hosted email service to help deal with this.

ClubView email accounts come with builtin spam filtering provided by the mail server. This will mark or block email it has detected as spam. You can use the webmail settings to control how aggressive the spam filtering is and how it treats detected spam (these settings are covered in more detail below).

If the default spam filtering doesn't meet your needs we have various options detailed below.

SpamTitan (recommended)

If you are having particular problems with spam we recommend using our enhanced spam filtering service powered by SpamTitan. This will route all email for your domain through this service and will 'quarantine' all suspicious messages.

SpamTitan provides:

  • Industry standard spam filtering using multiple layers of detection
  • Periodic reports on spam volumes and 'quarantined' messages 
  • Malware and anti-virus protection
  • Automatic spam filter updates from SpamTitan
  • Easy to use interface if you want to view quarantined messages and tweak settings

More information can be found on the SpamTitan website and details such as setup and pricing can be found in our article: Email filtering service (SpamTitan)

Adjusting built in spam filter settings

The settings for the basic spam filtering service can be adjusted by logging in to the webmail interface (at https://mail.clubview.co.uk/ ) and clicking on 'Settings' in the top bar:

WebMailSettings.PNG

Then 'Anti-Spam Settings' in the left hand sidebar:

AntiSpamSettings.png

You should then see various options relating to the spam filtering:

 SpamSettings.PNG

Spam Filter Sensitivity: this option controls just how aggressive the spam filter will be. The spam filter gives each message a score* and this setting determines the threshold for considering a message spam. Since the higher the score is the more likely the message is to be spam then a lower threshold will mean a more sensitive/aggressive filter.

If you are having problems with excessive spam you can try lowering this setting, although a lower setting will also increase the likelihood of false positives.

* (Spam score and filtering based on SpamAssassin software)

Message Classification: This setting determines what will happen to a message that meets the spam filter threshold defined above. The default action is to simply 'mark as spam' by adding a tag to the subject of the message.

Spam Tag: This is the tag that will be added to any messages when detected as spam using the 'mark as spam' option.

Whitelist/blacklist senders: These allow you to provide a list of addresses/domains to be whitelisted (automatically trusted and never marked as spam) or blacklisted (always marked as spam) respectively. Each entry must be on its own line as below:

WhitelistExample.PNG

Move spam email into your spam folder

The builtin spam filtering will learn from messages that you add to the spam folder - marking similar messages with a higher score in the future.

As such if you find there are messages that are not being detected but should be then you can add them to the spam folder to make similar messages more likely to be detected in future.

You can find this folder on the left hand side of the webmail interface under 'mailboxes':

SpamBox.PNG

To move messages into the spam folder you can simply drag and drop. Or right click on the message -> select 'move to' -> select 'spam'.

If you are not using the webmail and are instead using an email client (E.g. Outlook, email on your phone). You can still move messages to the spam folder however in order to do so:

  1. You need to be connected to ClubView mail via IMAP
  2. You need to be subscribed to the Spam folder.

How you subscribe to the spam folder, and how you connect via IMAP will depend upon your software and your device. We recommend you refer to your software/hardware documentation and IT service providers.

See also: Setting up CLUBView mail account with email software

Controlling email publication

Email accounts which are available publicly on a website will frequently be subject to a large amount of spam as automated software will scan websites for any emails that can be targeted.

We recommend limiting email addresses that are publicly available to a select few such as 'info@' or 'contact@' and not using these accounts for day to day use. 

Ideally you could also simply use a contact form on your website and avoid publishing email addresses on the website altogether. If you are interested in setting up a contact form please contact us at support@clubview.co.uk and we will be happy to help.

 

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk