Changing your email password

Please note that just adding numbers to a password does not make it secure. In fact so many people now choose passwords like 'proshop2018', 'George85', 'apple123' or 'arsenal1' that hackers have automated systems to try all these common password combinations.

For more details of why your email password must be both secure and unique, and a link to a website where you can test a password's strength, please see our guide to choosing a secure password.

Follow these steps to change your email password:

  1. Log in to your email account's User Control Panel at
  2. Click on the 'Email Settings' button
  3. in the Edit Mailbox page, choose 'Change' under the Password section
  4. Enter your desired new password in the 'Password', and the 'Password (confirm)' boxes
  5. Click the 'Save' button (you will see a confirmation)
  6. Click the 'Logout' button to finish

Forgotten email password

If you have forgotten your password and cannot log in to your email account, please contact us at

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